Refund policy

30-Day Money-Back Guarantee

We want you to feel confident trying brightN+. If you are not satisfied with your first purchase, contact us within 30 days of delivery at partners@brightn.us to request a refund.

Our guarantee is limited to one refund per customer or household for the first purchase of a product. For multi-pouch orders, we may refund one opened pouch and any unopened, sealed pouches that are returned. We may ask for the product, packaging, order number, or photos before approving a request. Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect.

Returns

Contact us before sending anything back. If a return is required, we will provide the authorized return address and instructions. Returns sent without authorization may not be accepted. Unopened products must be sealed, unused, and in their original packaging.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email partners@brightn.us as soon as possible with your order number and photos so we can make it right.

Exceptions

Gift cards, final-sale items, and products returned more than 30 days after delivery are not eligible for return. We do not accept returns of products that have been substantially used, except as specifically covered by the first-purchase guarantee above.

Refunds

We will notify you after reviewing your request or receiving an authorized return. Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or card provider to post the refund. If 15 business days have passed after approval, contact us at partners@brightn.us.

Subscriptions

Canceling a subscription stops future recurring orders. It does not automatically cancel or refund an order that has already been processed. See our Subscription Cancellation Policy for details.

Last updated: September 10, 2026.