Shipping policy

Shipping Policy

Where we ship

We currently ship to valid addresses within the United States. Orders with delivery addresses outside the United States cannot be completed at checkout.

Processing and delivery

Most orders are prepared within 1–2 business days. Estimated delivery dates and available shipping methods are shown at checkout. Delivery dates are estimates and may change because of carrier delays, weather, holidays, address issues, or other events outside our control.

Shipping rates

Shipping charges are calculated and shown before payment. Subscribe & Save orders include free Economy shipping on the initial order and recurring shipments. Eligible one-time orders of $50 or more receive free Economy shipping. Other Economy and Standard rates are displayed at checkout.

Subscription shipments

Subscription orders ship according to the delivery frequency selected at checkout. You can manage, skip, reschedule, or cancel future orders through your customer account or by contacting partners@brightn.us before the next order is processed.

Address changes

Please review your delivery address before placing an order. Contact us as soon as possible if a correction is needed. Once an order has been processed or transferred to the carrier, we may be unable to change or redirect it. Additional carrier charges caused by an incorrect or incomplete address may be deducted from a refund or charged before reshipment.

Tracking, delays, and delivery issues

When tracking is available, it will be sent to the email used at checkout. If tracking shows delivery but you cannot locate the package, check with household members, neighbors, and the carrier, then contact us. Report damaged, incorrect, or missing items promptly at partners@brightn.us with your order number and any relevant photos.

Last updated: September 10, 2026.